Shipping policy

At Renewfy, every laptop passes a 42-point quality check before it's packed and shipped. This policy covers how long that takes, how delivery works across India, and what to do if something goes wrong in transit.

1. Handling time

*Subject to stock availability at the nearest fulfilment location. No dispatch on Sundays or public holidays.

2. Transit time

Metro cities typically see faster transit; remote or non-serviceable pin codes may take longer — this will be flagged at checkout if it applies to your address.

3. Total delivery time

This combines handling and transit time. It's an estimate, not a guarantee — if there's a significant delay, we'll notify you by email or phone.

4. Shipping rates & Cash on Delivery

• Free delivery across India on all prepaid orders.
• Cash on Delivery (COD) is available on select orders up to ₹50,000/-, subject to a small advance payment at booking.
• Exact shipping charges (if any apply to your order) are shown at checkout before you pay.

5. Order tracking

• You'll receive a shipment confirmation email/SMS with your tracking number once your order is dispatched.
• Tracking details are usually active within 24–48 hours of dispatch.
• Some couriers or remote-area shipments may not have live tracking available.

6. Unboxing & transit damage

• We recommend recording a continuous, unedited unboxing video from the moment the sealed package is opened — this helps us process claims quickly if anything's missing or damaged.
• Report any transit damage within 48 hours of delivery to sales@renewfystore.com with photos of the damaged packaging and product.
• Please keep the original packaging until your claim is resolved — it may be required for courier verification.

7. Delivery issues

If you haven't received your order within 15 days of your shipping confirmation, contact us with your name and order number and we'll look into it right away.

8. Delivery area

We currently deliver to serviceable addresses within India only. International shipping is not available at this time.

9. Customs, duties & taxes

As deliveries are within India, no customs duties apply. Any applicable GST is included in your order total at checkout.

10. Returns & refunds

Not completely satisfied with your order? Please see our Return and Replacement Policy for eligibility, process, and refund timelines.

11. Contact us