Return and Replacement Policy

Return and Replacement Policy

1. Cancellation

Before dispatch

You can cancel your order at no charge any time before it has been dispatched. Contact our Customer Support team as soon as possible to request a cancellation.

After dispatch

If you'd like to cancel after the order has shipped, simply refuse delivery when the product arrives. Return shipping costs, and any payment gateway charges incurred, will be deducted from your refund (gateway charge, if applicable ₹1,050/- or 2.5%).

2. Return pathway

Your return pathway depends on two things: whether the product is found defective under our quality check, and how many days have passed since delivery.

"Defective" means the product fails one or more checks under our 42-Point Quality Check at the time of return inspection.

3. Eligibility for return

You may request a return or replacement within 7 days of receiving your order if any of the following apply:

• The product is damaged, defective, or significantly different from what was described on the product page.
• The product is missing parts, accessories, or items that were listed as included.
• The wrong product or variant was delivered.

4. Conditions for return

• The product must be returned in the same condition it was delivered in, with all original packaging, accessories, and documentation.
• The product must not show damage caused after delivery, and must be the same unit that was shipped to you.
• Please sign out of all accounts and remove any personal data before returning a device. Renewfy is not responsible for any personal data left on a returned device.
• Pack the item securely to prevent transit damage — we are not responsible for damage caused by inadequate packaging on the return leg.
• Returns for reasons of personal preference (wrong model chosen, change of mind) are accepted subject to the deductions described in Section 11.

5. Return process

1. Contact Customer Support at sales@renewfystore.com or +91 97171 13545 within the eligible window to request a return.
2. Please do not send a product back before your return request has been reviewed and approved — unrequested returns may not be accepted.
3. For some issues, we may arrange a technician visit or ask you to ship the unit to us for inspection.
4. If the device fails our quality check, the return or replacement is processed at no charge. If it passes all checks, the deductions in Section 11 apply.
5. Approved replacements are shipped within 7 – 14 days of the returned unit reaching our facility.

6. Non-returnable items

• Products no longer in their original condition due to misuse or mishandling by the customer.
• Products with damage to replaceable parts (keyboard, back panel, and similar) — these are chargeable as per Section 13 rather than treated as non-returnable outright.
• Items customised, engraved, or personalised after purchase.
• Gift cards and downloadable software or licence keys.

7. Refund process

If your product arrives physically damaged or not as described, we'll process a return within the eligible window. For any other performance issue, our service team will first attempt a repair; if we're unable to resolve it, we'll offer a replacement or refund, subject to inspection and approval.

After the eligible return window has passed, requests are handled under our warranty terms instead — see our Warranty page.

8. Return to origin — order not delivered

• If a shipment is returned to us without being delivered, we begin the refund once it reaches our warehouse, and the amount is credited within 7–10 business days, net of courier charges — except where the failure was on our side (non-serviceable location, misrouting, delivery error).
• For Cash on Delivery orders: if you're unreachable at the time of delivery and the order is returned for this reason, any advance amount paid at booking is non-refundable.

9. Delivered to customer and returned

• Once your returned product reaches our facility, it is inspected within 24–48 hours, and a refund is initiated based on the outcome.
• Refunds are credited to the original payment method. For COD orders, refunds are credited to the bank details you provide.
• Refunds typically reflect in your account within 7–10 business days of approval.

10. Refund — defective product

For a defective unit, we'll first attempt a repair. If the issue can't be resolved, we'll offer a replacement or full refund, subject to approval — with no deductions for use, since the fault isn't on you.

11. Refund — non-defective product

Where a product is returned for reasons other than a defect (wrong choice, change of mind), a restocking / usage deduction applies: minimum 12.5% or 5% per month, whichever is greater. If customer-induced damage is also found, the charges in Section 13 apply in addition.

12. Quality criteria

Whether a returned product is treated as defective is determined by our 42-Point Quality Check, covering body condition, hinges, battery health, display, storage, ports, and software performance. Some checks are pass/fail against a fixed standard; others involve a visual or functional assessment by our technicians. Where a check is subjective, Renewfy's assessment at the time of inspection is final.

13. Customer-induced damage charges

If a returned device shows damage caused after delivery, the following charges apply in addition to any restocking deduction. All amounts in Indian Rupees — final figures to be confirmed by management.

Charges are indicative and may be revised based on actual repair or replacement cost at the time of return. For parts not listed but relevant to the returned model, an equivalent charge applies at Renewfy's discretion.

14. Policy changes

Renewfy reserves the right to update this policy at any time. Changes take effect as soon as they're posted on this page, so we'd encourage checking back periodically.

15. Company rights

Renewfy reserves the right to:

• Decline a return that doesn't meet the conditions in Section 4.
• Limit returns or replacements for accounts with a pattern of excessive returns.
• Make the final determination on eligibility for return, replacement, or refund.

16. Contact