Cancellation & Refunds Policy

Cancellation & Refund Policy

Renewfy Store | renewfystore.com Last updated: July 2026

At Renewfy, we want every purchase to be straightforward - including the parts nobody enjoys thinking about. This page explains exactly how order cancellations and refunds work, when you’re eligible, and how long each step takes.

1. Order Cancellation

Before Dispatch

You can cancel your order at no charge at any time before it has been dispatched. Contact our Customer Support team as soon as possible with your Order ID to request cancellation.

After Dispatch

Once an order has been dispatched, it can no longer be cancelled in transit. If you no longer want the item: - Refuse the delivery when it arrives at your doorstep, or - Accept the delivery and initiate a return within the eligibility window below.

If you refuse delivery or return the product after dispatch, return shipping costs are the customer’s responsibility, and will be deducted from the refund amount.

2. Refund Eligibility

To be eligible for a refund, all of the following must be true:

• The return or cancellation request is raised within 7 days of delivery.
• The item is in the same condition it was delivered in, with no additional damage.
• The item is returned in its original packaging, with all accessories, charger, and documentation included.
• You can provide the order ID, invoice, or proof of purchase.

3. Non-Cancelable / Non-Refundable Items

• Orders already out for final delivery cannot be cancelled - refuse delivery instead (see Section 1).
• Any item explicitly marked as non-returnable on the product page at the time of purchase (this will always be clearly stated before you complete checkout).
• Products returned outside the 7-day window, or without original packaging and accessories.

4. Refund Process

1. Request - Contact Customer Support with your Order ID and reason for cancellation/return.
2. Inspection - Once we receive the returned item (or your cancellation request is confirmed), our team inspects the product and condition.
3. Approval - You’ll be notified by email/phone of the outcome. If approved, the refund is initiated to your original payment method.
4. Credit - Refunds are processed within 7–10 business days of approval. Actual credit timing to your account may vary slightly depending on your bank or card issuer.

5. Shipping Costs

• Cancellations made before dispatch carry no shipping charge.
• Returns or refused deliveries after dispatch are the customer’s responsibility for return shipping. This cost is non-refundable and, where applicable, will be deducted from your refund amount.

6. Late or Missing Refunds

If your refund hasn’t arrived within the timeline above:

1. Check your bank account or card statement again.
2. Contact your bank or card issuer - processing times can vary even after we’ve initiated the refund.
3. If you’ve done both and still don’t see it, contact us at the details below and we’ll trace it from our end.

7. Grievance Redressal

If you’re not satisfied with how your cancellation or refund request was handled, you can escalate it directly to our support team, who will acknowledge your complaint and work to resolve it as quickly as possible.

Renewfy Customer Support 📞 +91 9717113545 📧 support@renewfystore.com

Registered Offices 1. Delhi Branch - 4/50, 3rd Floor, Above Campus Showroom, Near Tilak Nagar Metro Station Gate No. 2, Delhi

2. Lucknow Branch - 2nd Floor, 590, H1/765, Raibareli Road, Opp. Sai Tower, Near O.P. Chaudhary Hospital, Krishna Vihar Colony, Lucknow, Uttar Pradesh – 226025

This policy applies specifically to order cancellations and refunds. For product returns due to defects or damage, please refer to our separate Return & Replacement Policy.